Privacy Policy

1. Introduction

This Privacy Policy explains how EasySell Cloud collects, uses, stores, and protects information relating to businesses, administrators, users, and operational activity carried out through the platform. By signing up for, accessing, or using the platform, you acknowledge the practices described in this policy.

2. Information We Collect

We collect information required to create, manage, secure, and support each workspace and its related services. Depending on how the platform is used, this may include:

• Business details such as business name, contact details, address, and workspace or subdomain information.
• Administrator and user details such as names, email addresses, phone numbers, login credentials, and account roles.
• Billing and subscription information such as selected package, payment references, billing status, invoices, and transaction records.
• Operational data entered into the workspace, including records relating to teams, branches, inventory, sales, commissions, credit tracking, and related business workflows.
• Technical and usage data such as IP address, browser type, device information, login activity, timestamps, error logs, and platform usage patterns.

3. How We Use Information

Information collected through the platform may be used for the following purposes:

• To create, activate, manage, and maintain business workspaces.
• To authenticate users, control access, and secure accounts and tenant environments.
• To process billing, payment verification, subscription management, reminders, and account status updates.
• To support onboarding, service delivery, customer support, and operational requests.
• To monitor platform reliability, investigate incidents, prevent abuse, and improve system performance.
• To comply with legal, regulatory, contractual, or security obligations.

4. Workspace and Business Data

Businesses remain responsible for the records, documents, customer details, staff data, and other operational information entered into their workspace. We process and store this information only as reasonably necessary to provide the service, support platform functionality, maintain security, enable backups, and fulfill legitimate operational or legal requirements.

5. Payment and Transaction Information

Payments may be processed through authorized third-party payment providers. We may store billing references, payment status, transaction timestamps, package details, and related metadata needed for subscription activation, reconciliation, fraud prevention, and support.

Sensitive payment credentials such as full card details or similar protected payment information are expected to be handled by the relevant payment provider and not stored directly by the platform unless explicitly stated otherwise.

6. Sharing of Information

We do not sell business or personal information. Information may be shared only where reasonably necessary to operate, secure, or support the platform, including with service providers involved in:

• Hosting and infrastructure
• Payment processing
• Messaging and notifications
• Backups and recovery
• Security monitoring
• Technical support and maintenance

Information may also be disclosed where required by law, regulation, court order, lawful request, or where reasonably necessary to protect the rights, safety, operations, or security of the platform, its users, or affected third parties.

7. Data Retention

We retain business, account, billing, and operational records only for as long as reasonably necessary to provide the service, maintain account history, support legitimate business operations, resolve disputes, enforce agreements, preserve auditability, and meet legal or regulatory obligations.

Retention periods may vary depending on the type of data, the account status, the selected package, and applicable operational or legal requirements.

8. Security Measures

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, misuse, loss, disclosure, or alteration. These measures may include access controls, credential protections, monitoring, backups, and infrastructure-level security practices.

However, no online platform or storage system can guarantee absolute security. Businesses are therefore also responsible for protecting their devices, internal processes, administrator accounts, and user credentials.

9. Your Responsibilities

Businesses using the platform are responsible for ensuring that information submitted to the platform is accurate and lawfully obtained, and that any customer, employee, agent, or third-party data uploaded into the workspace is handled in accordance with applicable privacy and data protection requirements.

You are also responsible for ensuring that authorized users within your organization access and use platform data appropriately and securely.

10. Access, Correction, and Account Requests

Where applicable, businesses or authorized account administrators may request correction of inaccurate account information, updates to workspace details, or assistance relating to account data managed through the platform. Certain requests may be subject to verification, technical limitations, legal obligations, or account status requirements.

11. Third-Party Services

The platform may rely on or integrate with third-party providers for services such as payments, communication delivery, hosting, analytics, security, or backups. Use of such third-party services may also be subject to their own terms and privacy practices, and we encourage businesses to review them where relevant.

12. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in the platform, operational requirements, service providers, security practices, or legal obligations. The latest published version will apply from its stated effective date. Continued use of the platform after any update constitutes acceptance of the revised policy.